ccbaji's Privacy Policy

01 Information We Collect

We collect the following types of information when you create an account and use services on ccbaji:

Personal Identity Information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID (NID) number or passport details (for identity verification)
• Email address and mobile number

Financial Information:

• bKash, Nagad, Rocket, and Upay numbers (for payment processing only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

Activity Information:

• Game play history and betting records
• Login times, IP address, and device information
• Browsing behavior and preferences on the site

02 How We Collect Information

We collect your information in several ways:

• Directly Provided: Information you give us directly during registration, login, or when contacting us.
• Automatic Collection: Through cookies, log files, and web beacons.
• Payment Processors: When transactions are completed through bKash, Nagad, Rocket, and Upay.
• Verification Services: From approved third parties for identity verification.
• Live Chat Support: Information from your questions and requests via 24/7 live chat.

03 Purposes for Using Information

We use your information for the following purposes:

• Account Management: To create, verify, and maintain your profile.
• Financial Transactions: To process deposit and withdrawal requests; withdrawals are typically processed within 5-30 minutes.
• Service Improvement: To analyze user experience and improve our gaming platform.
• Security: To prevent fraud, suspicious activity, and money laundering.
• Responsible Gaming: To identify problematic gaming behavior and provide necessary support.
• Communication: To inform you about bonus offers, promotions, and service updates.
• Legal Obligations: To comply with applicable laws and regulations.

04 Sharing Information with Third Parties

ccbaji does not sell or rent your personal information. However, we may share information in specific circumstances:

• Payment Processors: With relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Technology Partners: With providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, and NetEnt for operating games; this information is used only to run games.
• Identity Verification: With approved verification services for the KYC (Know Your Customer) process.
• Law Enforcement: When required by court order or lawful investigation.
• Business Changes: With a successor entity in the event of a company sale, merger, or acquisition.

05 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for core site functionality, login sessions, and security. The site will not work properly without these.
• Functionality Cookies: Used to remember your preferences, language settings, and customizations.
• Analytics Cookies: To monitor website traffic and usage; these do not reveal your identity.
• Security Cookies: Used to prevent fraud and cyber attacks.

You can control cookies by changing your browser settings; however, disabling some cookies may make certain site features unavailable.

06 Data Security Measures

ccbaji treats the security of your personal information as a top priority. We have put the following security measures in place:

• SSL/TLS Encryption: All data transfers between your browser and our servers are fully encrypted.
• Data Encryption: Stored sensitive information is protected by industry-standard encryption algorithms.
• Access Control: Only authorized staff can access required information, through a role-based permissions system.
• Security Monitoring: 24/7 system monitoring and intrusion detection systems are in place.
• Regular Audits: Regular internal and external security reviews to identify security vulnerabilities.
• Staff Training: Mandatory training for all staff on data protection policies.

07 Data Retention Period

We retain your personal information only for as long as necessary. Retention periods are determined by:

• Account Information: For as long as your account is active and for a maximum of five years after account closure.
• Financial Records: For the period required by applicable law from the date of the relevant transaction.
• KYC Documents: For up to five years from the date of the last transaction.
• Log Files and Technical Data: Generally up to 90 days, which may be longer if required for security purposes.
• Customer Service Communications: For up to two years from the date of resolution.

At the end of the specified period, we delete information using secure methods or anonymize it in a way that makes it impossible to identify you.

08 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances; this may be limited where legal obligations apply.
• Right to Restrict Processing: The right to ask that the use of your information be restricted in certain circumstances.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw your consent at any time, which will affect future processing.

09 Protection of Minors' Information

ccbaji is strictly for individuals aged 21 and over. We do not knowingly collect any personal information from anyone under the age of 21.

During the registration process, we verify date of birth and identity documents to confirm age. If we have inadvertently collected information from a minor, it will be deleted immediately and the associated account will be closed.

If you believe that information about your child or any minor has been collected unintentionally, please contact us immediately.

10 Changes to the Privacy Policy

ccbaji may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notice will be sent to the registered email address.
• Continued use of the service after changes have been made will be considered consent to the new policy.

We recommend that you review this page regularly so you stay informed about how your information is being kept secure.